BJDollarama.com FAQ   Find quick answers to your questions below. Not finding an answer? Email us at pixie@bjdollarama.com or bjdollarama@gmail.com   We're here to help!

My Account • How do I create an account? • How do I edit my account information? • How do I return my damaged item? • How much is my shipping? • I forgot my password. • I received the wrong product. • What is your return policy? • When will my order ship? Buyer's Guide • What is the PayPal email address? • Do you accept Layaways/Laybys? • How do I buy/redeem a gift certificate? • How do I find my product? • How do I navigate the site? • How do I use a coupon? • What is a Price Mistake of the Day? • What payment methods do you accept? Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • Layaway/Layby • Where do I mail a payment?

International Shipping • Do you ship to my country? • What is the return policy? • When will my order ship and what are my shipping charges? Order Status • An item is missing from my shipment. • Has my order shipped? • How do I track my order? • My order never arrived. • My product is missing parts. • When will my backorder arrive? Additional Support • Contact Us • Terms and Conditions Guarantees • Privacy Policy • Security